1st Class Concierge
A multi-tenant delivery operations platform. Inbound requests arrive by email or API, dispatchers assign drivers, deliveries track live on a map, and proof of delivery closes the loop — across five roles and any number of organisations.
The problem
A concierge delivery business runs on coordination that mostly happens in messages. A request arrives by email, someone works out which driver is free, the driver texts when they arrive, and the proof that it was delivered is a photo in somebody's phone.
The platform turns that into one system: intake, assignment, live tracking, and proof of delivery — with a record at every step that a client can be shown.
Five roles, one product
Dispatchers, drivers, store owners, organisation admins and a platform super-admin all use the same application and see almost entirely different things. A driver needs one screen and a big button; a dispatcher needs a map and a queue; a store owner needs their own orders and nobody else's.
That separation is enforced in the database with row-level security rather than only in the interface, which is the part that matters: a permissions bug in a delivery platform is a customer's home address shown to the wrong person.
Gold on near-black
The brand is a single gold against a blue-shifted near-black, and the sign-in commits to it completely — the product introduces itself as a premium service before asking for a password.
It is an unusual choice for an operations tool, where the convention is a neutral admin grey. The argument for it is that dispatchers look at this screen all day and the clients being served are paying for a luxury service; the software should not feel cheaper than the offering.
Palette
- Primary#A07100Gold — the whole brand
- Accent#A28137Softer gold
- Dark ground#030608Near-black, blue-shifted
- Dark foreground#EAE8E0Warm off-white
- Light ground#F9F8F6Light theme
Scope
- Screens
- 67
- Migrations
- 92
- User roles
- 5
- Tables
- 25+
Screens
What we did
- Product design
- Interface design — 67 screens
- Multi-tenant data model
- Full-stack build
- Real-time tracking
- Driver onboarding
Built with
- Next.js
- React 19
- TypeScript
- Tailwind 4
- Radix UI
- Supabase
- PostgreSQL
- Google Maps
- Stripe
- Resend
- Checkr
- Playwright
- Vitest